Front Desk Receptionist - If International

Join If International as a Front Desk Receptionist in Surabaya and become the welcoming face of our dynamic organization! This role is perfect for detail-oriented professionals who thrive in fast-paced environments and enjoy creating positive first impressions.

At If International, we are a leading company in the hospitality industry, dedicated to providing exceptional service and unforgettable experiences. As a Front Desk Receptionist, you will be the first point of contact for our guests, ensuring their stay is seamless and enjoyable. You will work closely with our team to manage reservations, check-ins, and check-outs, while also handling inquiries and resolving any issues that may arise.

In this role, you will use our in-house reservation system, PMS (Property Management System), to manage bookings and guest information. You will also be responsible for maintaining our reception area, ensuring it is always clean, organized, and welcoming. This is an opportunity to grow within a supportive and collaborative team, with opportunities for professional development and advancement.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Greet and assist guests upon arrival and departure, ensuring a warm and professional welcome.
• Manage reservations and bookings using our PMS (Property Management System).
• Handle check-ins and check-outs, ensuring all necessary documentation is completed accurately.
• Process payments and manage guest accounts, including room charges and additional services.
• Provide information about local attractions, dining, and other services available to guests.
• Maintain a clean and organized reception area, including greeting guests with a smile.
• Handle inquiries and resolve any issues that may arise, ensuring guest satisfaction.
• Collaborate with other departments to ensure a seamless guest experience.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 1 year of experience as a Front Desk Receptionist or similar role in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong attention to detail and the ability to work accurately and efficiently in a fast-paced environment.
• Proficiency in Indonesian and English, both written and spoken.
• Basic knowledge of using office software such as Microsoft Office.
• Ability to work well under pressure and meet tight deadlines.
• Previous experience using a PMS (Property Management System) is a plus.
• Must be able to work shifts, including weekends and holidays, as required.

🛠️ Keahlian

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