IT Technical Support Staff - Field Technician (Surakarta)
Erablue Electronics is seeking a motivated IT Technical Support Staff (Field Technician) to join our team in Surakarta, Jawa Tengah. In this dynamic role, you will provide on-site technical support, installation, and troubleshooting for IT equipment, ensuring smooth operations for our clients. This is a unique opportunity to work in a growing company that values technical expertise and customer satisfaction.
As an IT Technical Support Staff (Field Technician), you will be the first point of contact for our clients, diagnosing and resolving technical issues promptly. You will work closely with our team to ensure that our clients' IT infrastructure is running optimally. This role offers a competitive salary and the chance to grow within a reputable company.
Erablue Electronics is a leading provider of IT solutions in Surakarta. We are committed to delivering high-quality services to our clients and are looking for a dedicated professional to join our team. If you are passionate about technology and customer service, we invite you to apply for this exciting opportunity.
📋 Tanggung Jawab Pekerjaan
- Provide on-site technical support and troubleshooting for IT equipment
- Install and configure hardware and software as needed
- Diagnose and resolve technical issues for clients
- Ensure smooth operation of IT infrastructure
- Document all technical activities and client interactions
- Maintain and update technical knowledge through continuous learning
- Work closely with the IT team to ensure optimal performance
- Deliver excellent customer service to our clients
🎓 Kualifikasi & Syarat
- Bachelor's degree in Information Technology, Computer Science, or related field
- Minimum of 2 years of experience in IT technical support or a related role
- Familiarity with Windows and Linux operating systems
- Knowledge of networking concepts and protocols
- Experience with IT support tools such as ServiceNow, Jira, or similar
- Ability to work independently and as part of a team
- Strong communication and problem-solving skills
- Valid driver's license and reliable transportation
🛠️ Keahlian
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